Terms & Conditions

1. Using SMV ASTRO

These Terms & Conditions explain the use of the SMV ASTRO website, horoscope tools, articles and consultation services operated as SMV ASTRO SERVICES. Please read them before creating an account, submitting a question or making a payment. The service description and price displayed for your purchase also form part of the information you should review.

If a term is unclear, contact us before placing an order. Nothing in these terms removes a right or remedy that applicable consumer law gives you.

2. Nature and limits of astrology services

Our services provide interpretations based on traditional astrology and the information supplied by you. Horoscope results and astrologers’ views are guidance, not guaranteed predictions or promises of a particular event, benefit or outcome.

Astrology is not a substitute for qualified medical, legal, financial or other professional advice. Do not delay necessary professional assistance or make an urgent safety decision solely on an astrological answer. You remain responsible for your personal decisions.

3. Accounts and registration

Provide accurate account and contact information, complete the verification steps shown during registration and keep your details current. Keep your password confidential and do not allow another person to use your account without authorization. Notify us if you suspect that your account has been accessed without permission.

Astrologer registration does not automatically authorize someone to offer consultations. Access to astrologer features is subject to the service’s approval process. Do not impersonate another customer, astrologer or administrator.

4. Birth details and questions

The usefulness of a horoscope or consultation depends on the accuracy of the birth date, birth time, birthplace and other relevant information. Check these details before submitting. Incorrect or incomplete information may affect the interpretation.

Submit clear, respectful questions relevant to the service you purchase. Share another person’s details only when you have permission or another appropriate basis to do so. If a consultation concerns a child, a parent or legal guardian should contact us before submitting the child’s personal information.

5. Consultation process and delivery

A question may pass through payment confirmation, review, allocation, an astrologer’s response and any applicable approval stage. When Open Questions mode is enabled, approved astrologers may view available questions and associated birth details to claim them. Otherwise, allocation and approval follow the administrator-controlled process.

Check your dashboard for the latest question status, answer and payment information. Any response estimate displayed with the service is an estimate unless expressly stated otherwise. Availability, clarification requests or technical issues can cause delays; contact support if the displayed timeframe has passed.

6. Pricing and payments

Review the amount shown before completing checkout. A paid service is processed after payment is successfully confirmed. Razorpay provides the payment checkout; payment processing can also depend on your bank or payment method.

If a payment appears unsuccessful but money has been debited, check the transaction status and contact us with the payment reference before making another payment. Do not send us card PINs, passwords or one-time passwords. Keep your question ID and payment reference for support enquiries.

7. Cancellations, rejected questions and refunds

Contact us promptly if you want to cancel or report a duplicate charge, an incorrect charge or a service that was not provided. Include the relevant question ID, payment reference and a short explanation.

As described in the website’s service information, payments are generally non-refundable once an accepted question enters the consultation process, subject to applicable consumer rights. A paid question rejected before consultation, or a service we cannot provide, is reviewed for refund eligibility. Disagreement with a prediction does not by itself establish that the purchased consultation was not delivered.

Where a refund is approved, it is processed through the payment provider to the original payment method where supported. Refund initiation and the bank’s credit date are different stages. Processing times and reference availability depend on the provider and bank; check the dashboard or contact us for the status. These terms do not limit any statutory refund entitlement.

8. Acceptable conduct

Do not use the service to threaten, harass, defame or deceive others; submit unlawful content; interfere with the website; bypass account restrictions; or access information that does not belong to you. We may reject unsuitable questions and restrict access where necessary to address misuse. Any paid, undelivered service remains subject to applicable refund obligations.

9. Website content and third-party services

Website articles, visual materials and service content may be protected by intellectual property rights. You may keep your own consultation for personal use. Do not publish another person’s private consultation or commercially reproduce website material without appropriate permission.

Links and integrations may lead to services operated by other providers. Their own terms apply to their services. A temporary website or provider outage may affect access, payment confirmation or delivery; report an unresolved issue so that we can review it.

10. Responsibility and disputes

We aim to provide the service described at purchase, but cannot guarantee that the website is uninterrupted or that an astrological interpretation will lead to a particular result. Any limitation of responsibility applies only to the extent permitted by law and does not exclude obligations that cannot lawfully be excluded.

Contact us first with a clear description of a complaint and the relevant references. These terms are governed by applicable Indian law, without taking away access to a consumer forum or other authority available to you under that law.

11. Changes to these terms

We may update this page to reflect changes in services or operating practices. The update date identifies the current published version. A later update does not retrospectively remove rights attached to a purchase already made.