Privacy Policy

1. Scope of this notice

This Privacy Policy explains how personal information is handled through SMV ASTRO accounts, horoscope tools, consultations, support and astrologer registration. It concerns information practices; the Terms & Conditions separately explain service use, payments and refunds.

SMV ASTRO SERVICES is the contact point for requests about information submitted to this service. The contact details at the end of this page can be used for privacy questions or concerns.

2. Information you provide

• Account information: name, email address, mobile number, account identifiers and verification status.
• Consultation information: birth details, questions, answers and information you choose to include in a request.
• Transaction records: question, order and payment references, amounts, payment status and refund information.
• Astrologer information: registration and professional details, profile photo and payout information supplied for account administration.
• Support and feedback: contact-form messages, correspondence and reviews you submit.

Provide only information relevant to your request. Avoid placing passwords, OTPs, card PINs or unrelated sensitive documents in a consultation or support message.

3. Sign-in, payments and technical information

The service uses Firebase for account authentication and related application data. If you choose Google sign-in, account details made available through that sign-in are used to establish or access your SMV ASTRO account. The sign-in provider’s own information practices also apply.

Razorpay handles payment checkout. SMV ASTRO uses payment references and status information to confirm services, reconcile payments and manage refunds. The payment provider and your bank process information needed for their transaction services; see Razorpay’s Privacy Policy.

Hosting and service providers may process technical information associated with requests, such as connection details, timestamps and error records, for delivery, operation and security.

4. Why information is used

• Create and maintain accounts, verify access and help prevent duplicate or unauthorized registrations.
• Calculate horoscopes and deliver, allocate, review and display consultations.
• Confirm payments, process eligible refunds and administer astrologer earnings and payouts.
• Respond to support requests and communicate about your account or service.
• Investigate errors, misuse and disputes, and meet applicable recordkeeping or legal requirements.

If a requested feature needs particular details, omitting those details may prevent that feature from working or affect its result.

5. Who can see consultation information

Administrators and the astrologers involved in providing or reviewing a consultation can access the information needed for their tasks. In Open Questions mode, available questions and associated birth details can be visible to approved astrologers so that one can claim and answer the question. Do not assume that an unclaimed question is visible only to one astrologer.

Your customer dashboard displays account-related questions, answers and transaction information. Protect access to your device and account, particularly if other people use the same browser.

6. Public profiles, reviews and media

Approved astrologer profile details and profile images may be displayed publicly on the website. Reviews approved for publication and publicly published articles or media can be read by website visitors.

Do not include private contact information, another person’s confidential details or unnecessary birth information in material intended for publication. Public information may be copied or indexed by other services outside our control.

7. Service providers and other disclosures

Authentication, database, hosting, payment, media-storage and communication providers may process information needed to operate the service. Information sent to an external provider is also subject to that provider’s applicable privacy terms.

We may provide information where necessary to respond to a lawful request, investigate suspected misuse, handle a dispute or protect the rights and security of users and the service. A link to another website does not make its information practices part of this policy.

8. Browser storage and installed app features

The website uses browser storage and cached files for features such as session continuity, payment-status recovery, display preferences and the installed web app. These records are distinct from information stored in your account on the server.

You can clear browser storage or remove the installed app through your device settings. Doing so may sign you out or remove locally saved state; it does not automatically delete server-side account or transaction records. Integrated third-party services may use their own cookies or storage.

9. Retention and protection

Account, consultation and transaction information may be retained to operate the service, provide support, resolve disputes and meet applicable recordkeeping obligations. Different categories can require different retention periods. This notice does not promise automatic deletion after a fixed number of days.

The application uses authentication and access controls to restrict account information. No online system or transmission can be guaranteed completely secure. Tell us promptly if you believe someone has accessed your account or if information has been disclosed incorrectly.

10. Your requests and choices

You may contact us to request information about your records, seek correction of inaccurate details, request deletion, withdraw permission for an optional use or raise a privacy concern. Explain the request and provide enough information to identify your account, without sending your password or OTP.

We may verify your identity before providing records or making changes. Requests are considered under applicable law and the service’s recordkeeping needs. Some information may need to be retained for a transaction, unresolved dispute or legal obligation. Removing information required for an active consultation may prevent us from continuing it. Contact us if you need clarification about an outcome.

11. Other people’s information and children

Only provide someone else’s personal details when you are authorized to do so. A parent or legal guardian should contact us before submitting a child’s details for a consultation. If you believe a child’s information was provided without appropriate authorization, use the contact channels below to request a review.

12. Updates and privacy contact

We may revise this notice when our services or information practices change. Check the date at the top for the current version. For a privacy enquiry, correction request or concern, contact SMV ASTRO SERVICES using the details below and indicate that your message concerns privacy.